距离2012年6月四六级考试越来越近，现在正是四六级考生复习冲刺的黄金时期。为了助大家取得好成绩，新东方在线四六级频道为考生网罗了四六级辅导名师，整合了各题型备考资料，给你一站式学习体验。
[马上进入2012年6月四六级备考专题：英语四级复习备考 英语六级复习备考 免费在线模考]

20. A Letter to the Editor of a Newspaper

June 20th, 2004

Dear Mr. / Miss Editor,

I am a student from Tsinghua University and I am writing to you about my experience of buying a dictionary and my complaint about the service of a bookstore.

It was about a month ago. I went to a bookstore nearby the university to buy an English dictionary. It was only after I paid for the dictionary and returned to school that I found some pages were missing. But when I went back to the bookstore to tell them about the matter, they said that I should have checked the dictionary before I left the store. According to them, it was my fault and they hold no responsibility for the whole matter.

What I want to say is that sincerity and enthusiasm are vital to the survival of service industries in such a market economy featured by fierce competition. It was quite easy for them to change the dictionary for me but they refused to do so. They will lose all customers if they persist in doing so. I hope that this letter can draw the attention of the whole society and that the problem can be solved as soon as possible.

Best regards.

Yours sincerely

Li Ming